FAQs

Popular Questions & Answers

SHOPPING

Do all of your products come with warranty?

Yes, all of our products come with a manufacturer’s warranty but which does change from product to product and brand to brand. Simply look for the warranty information located in the specifications table on each product page, just right of the product image.

I’d like to know a little more information about a product on your website. What should I do?

We want our customers to make an informed purchase decision. If you require clarification around any product available on our website, please contact us prior to purchase, and our staff will gladly assist. We can be reached by our online form, or online chat (look for the chat icon in the lower right hand corner of the screen).

Is anything else included with my purchase other than what is depicted in the photographs on the website?

In short, no. Please review all product photographs carefully. Items are sold as depicted in the photographs on our website, with no additional components, or accessories. Should you have any queries, please contact our staff for further assistance.

Are all of your products listed online?

The short answer, yes. What we have on our website is what we have available to sell. Of course, we get new products all the time but we don’t really know what we’re getting until we get it so just be sure to check back regularly or sign up to our Deals Club Alerts where we will email you newly published products based on your preferences.

Do you offer ‘layby’ or payment terms?

We certainly do! Once you have selected your products and added them to cart, just choose the Afterpay option at checkout. By choosing Afterpay you will get the product paying nothing up front, and a 6 or 12-month (12 months requires spend of $1,000 or more) interest-free period to pay it off.

 

Can you deliver to my area?

This depends on a couple of things, being if we have any stock available in your local area, and if we can actually deliver to your postcode. To check what stock is available simply enter your postcode when prompted, and then view the product page of the product you’re looking to purchase to confirm if delivery is available.

How much is delivery?

Glad you asked! Our professional delivery service which includes the taking away of your old disconnected appliance (if you need it) is completely FREE! Yes, you heard it right, along with our amazing deals and market leading prices we also don’t charge a cent for delivery.

How long will delivery take?

It depends on what product you purchase and where you’re located. When you add a product to your cart and checkout, you’ll be able to select your preferred delivery date which we will confirm for you once we process your order. If we cannot meet your ideal delivery date, we’ll be in touch to let you know what other dates are possible.